Micros POS Tech Support & Customer Service

Technical Support for your Micros POS

Expert Micros POS tech support and customer service for Oracle MICROS systems. Our in-house help desk provides remote troubleshooting, on-site service, system programming, hardware repair, and emergency support for restaurants, hotels, bars, and hospitality businesses.

Micros Simphony, Oracle POS, Micros 3700, e7 & Opera PMS supported
Installation, updates, troubleshooting — remote and on-site
Hardware repair, database, network & programming support
24/7 support with same-day emergency response — starts at $49

Request Support Call 857-236-0941

Micros POS technical support team assisting with POS system

Support starts at $49 depending on task complexity | Free support for clients on our payment platform | Emergency help available 24/7

How We Help

Micros POS Support Services

Our support covers Micros Simphony, Oracle POS, Micros 3700, e7, and Opera PMS — including installation, software updates, troubleshooting, database and network support, payment processing issues, and remote or on-site service. Support is available by phone, email, remote desktop session, and on-site technician dispatch when hands-on service is required.

Remote Support

Phone and remote desktop troubleshooting for software issues, configuration changes, error resolution, and system diagnostics across Micros 3700, Simphony, e7, and Opera PMS. Most issues resolved within the first call.

On-Site Service

Certified Micros technicians dispatched to your location for hardware repairs, system installations, network setup, and equipment upgrades. Same-day dispatch available for critical failures.

System Programming

Menu builds, price changes, report configuration, tax table programming, employee setup, and full POS workflow customization for Micros 3700 and Simphony platforms.

Server & Network Support

Micros server maintenance, Oracle database management, automated backup configuration, network infrastructure troubleshooting, and system performance optimization.

Hardware Repair & Replacement

Repair and replacement of Micros workstations, receipt printers, cash drawers, customer displays, and peripheral devices. Certified replacement parts maintained in stock for fast turnaround.

Maintenance Plans

Proactive maintenance contracts with priority response, regular system health checks, preventive software updates, and scheduled hardware inspections to minimize downtime.

How It Works

How to Get Support

Submit a support request or call us directly, and our Micros help desk will review your issue, assign the right technician, and determine whether remote support or on-site service is needed. Support starts at $49 for non-client requests, while free 24/7 support is available for existing clients processing payments through our platform.

Describe Your Issue

Call us at 857-236-0941 or submit a support request below. Let us know your Micros system version (3700, Simphony, e7, Opera), the issue you're experiencing, and how urgent it is.

Remote Diagnosis or Dispatch

Our technician connects remotely via secure desktop access to diagnose the problem. If the issue requires hands-on work, we dispatch a certified Micros technician to your location — often same-day.

Resolution & Follow-Up

We resolve the issue, test your system end-to-end, document the work completed, and confirm everything is running smoothly before closing the ticket. Ongoing support available as needed.

We document the issue, test the system after resolution, and confirm that your Micros POS environment is working properly before closing the request.

Why Choose Us

A Few Facts About Our Support Team

Largest Micros-Only Dealer

We are the largest Micros dealer in the country and the only dealer that exclusively installs and supports Micros products. 34+ years of focused Micros POS experience means faster diagnostics and better outcomes.

Experienced In-House Team

Most of our technicians have been with the company for over ten years. Nearly all have front-line hospitality experience — from F&B operations to hotel IT — so they understand your business, not just the technology.

24/7 In-House Support

Our in-house Micros support team is available around the clock — nights, weekends, and holidays. Same-day emergency response for critical system failures. No outsourced call centers.

Trusted by Oracle & Fellow Dealers

Oracle and other Micros dealers regularly lean on us for assistance with complex projects across multiple Micros platforms. We're the team other dealers call when they need help.

Need Micros POS Help Right Now?

Our Micros technicians are available 24/7. Call us directly or submit a request and we'll respond within 1 hour.

Submit a Support Request Call 857-236-0941

Reviews

What Our Clients Say About Us

Verified Google Reviews

Google Excellent ★★★★★ 4.9 | 28 reviews

Write a review

Why Trust Our Micros POS Support?

Oracle Platinum Partner - 34+ Years of Micros Expertise - 24/7 In-House Team

Oracle Partner

Platinum expertise

24/7 Support

Emergency response

In-House Team

Micros-only focus

Starts at $49

Clear support pricing

Micros POS Support Overview

Common Micros POS Support Issues We Resolve

From Micros Simphony troubleshooting and Oracle POS updates to installation, database support, and network configuration — here's what our Micros tech support team handles every day.

Micros Simphony & Oracle POS Troubleshooting

Most Micros Simphony and Oracle POS issues can be diagnosed and resolved remotely. Our technicians connect via secure remote desktop to troubleshoot software errors, fix configuration problems, resolve database issues, and restore system functionality — often within a single call. Remote troubleshooting is available for Micros Simphony, Oracle POS, Micros 3700, e7, and Opera PMS platforms.

POS Installation & On-Site Service

When you need installation, hardware replacement, network reconfiguration, or workstation upgrades — we dispatch certified Micros technicians to your location. On-site installation and service is available across the greater Boston area with same-day emergency dispatch for critical failures. Nationwide coverage is available through our partner technician network.

POS Updates, Programming & Configuration

Micros POS systems require precise programming and regular updates to match your operational workflow. We handle software updates, complete menu builds, price updates, tax table configurations, report setup, employee permissions, revenue center programming, and tender media configuration for both Micros Simphony and Micros 3700. Whether you’re opening a new location or updating an existing system, our programmers ensure your POS works exactly the way your business needs.

Hardware Repair & Supported Equipment

We repair and replace all Micros POS hardware including Micros Workstation 6 Series, Workstation 5A, Oracle MICROS Compact Workstation 310, receipt printers (Epson TM-T88), cash drawers, customer-facing displays, kitchen display systems, and bump bars. Certified replacement parts are maintained in stock for fast turnaround, and we offer both individual repairs and full hardware refresh programs.

Database, Network & Server Support

A stable Micros POS environment depends on reliable server, database, and network infrastructure. Our team handles Oracle database management, Micros server maintenance, automated backup setup, network troubleshooting, and system performance tuning. We also assist with server migrations, hardware upgrades, and disaster recovery planning for Micros Simphony and Oracle POS environments.

Payment Processing Issues

We help troubleshoot Micros payment processing issues, including processor setup, payment credentials, EMV terminal connectivity, tender configuration, and compatibility between your Micros POS system and supported payment workflows.

FAQ

Frequently Asked Questions

Do you support Micros Simphony?

Yes. We provide full support for Micros Simphony — including installation, software updates, troubleshooting, menu programming, database management, and system configuration. Our technicians have deep experience with Simphony Cloud POS across restaurants, hotels, and multi-location hospitality businesses.

Do you support Oracle POS systems?

Yes. We support all Oracle POS platforms including Micros Simphony, Micros 3700, e7, and Opera PMS, along with all associated hardware. Our team is Oracle Platinum Partner-certified and assists with both current and legacy Oracle Micros systems.

Can you help with installation, updates, and troubleshooting?

Absolutely. We handle new POS installations, software updates, system upgrades, and day-to-day troubleshooting for all Micros platforms. Whether you need a fresh Simphony deployment, a 3700 software update, or urgent error resolution — our team provides remote and on-site support.

What Micros customer service options do you provide?

We provide Micros customer service by phone, email, remote desktop support, and on-site technician dispatch when hands-on service is required. Our team helps with Micros Simphony, Micros 3700, e7, Oracle POS, Opera PMS, hardware, programming, updates, and troubleshooting.

Does Micros POS support include training and tutorials?

Yes. We can help restaurant and hospitality teams understand daily Micros POS workflows, including order entry, menu changes, employee setup, reporting, payment workflows, and basic troubleshooting. Training availability depends on your system version and support request.

What should I check before calling Micros POS support?

Before calling support, check that all cables and connections are secure, the hardware is powered on, the network connection is active, and the system has been restarted. If the issue continues, contact our Micros help desk so a technician can review the system remotely or recommend on-site service.

Can you help with Micros payment processing issues?

Yes. We help troubleshoot Micros payment processing issues related to processor setup, payment credentials, EMV terminal connectivity, tender configuration, and compatibility between your Micros POS system and supported payment workflows.

Is Micros POS support free?

Free 24/7 remote and on-site support is available for existing clients processing payments through our platform. Other Micros POS support requests start at $49 depending on task complexity, system type, location, and technician availability.

Explore More Micros POS Solutions

Beyond support - hardware, payments, and POS services for your Micros environment.

Get Help

Request Micros POS Support

Describe your issue and our team will respond within 1 business hour. For urgent issues, call us directly at 857-236-0941. Support starts at $49 — free for clients on our payment platform.

Submit a Support Request

Tell us about your Micros system and the issue you're experiencing.

We typically respond within 24 hours. Your information is kept confidential.

Need help with your Micros POS? Talk to an expert today.

Call Support Get a Quote