Understanding Online Ordering for Restaurant POS Systems
The food and beverage industry has made a dramatic shift towards digital ordering, driven by customer demand for convenience and contactless service. For restaurants already running Micros POS, integrated online ordering is the most efficient way to add this capability — orders flow directly into the existing POS system without requiring a separate platform.
Why integration matters
When online ordering is integrated with your Micros POS, all orders — in-house, online, pickup, and delivery — are managed in one system. This eliminates the need to reconcile multiple platforms, reduces errors, and gives management a single source of truth for reporting, inventory, and customer data.
How Online Ordering Fits Into Restaurant Operations
Online orders placed through your branded ordering page are processed exactly like in-house orders. They print in the kitchen, appear at Micros workstations, and are tracked through the same reporting system. This means no additional workflow for your staff — the only difference is how the order enters the system.
Delivery Platform Integration
In-house online orders are placed directly through your restaurant’s website, so merchants don’t pay fees to third-party companies. However, for restaurants that want broader delivery reach, our platform provides access to Uber Eats and DoorDash Drive directly from the POS system — no extra tablets required. Currently, Uber Eats and DoorDash Drive are the two platforms available for integration.
Who Benefits Most
Online ordering is valuable for any restaurant on Micros POS looking to increase sales, reduce phone-order errors, and offer customers a convenient way to order. It’s especially effective for restaurants with strong takeout and delivery demand, multi-location operations, and venues that want to reduce front-of-house workload during peak hours.
