Frequently Asked Questions
Answers to common questions about Micros POS systems, payment processing, hardware, integrations, and support services.
Payment Processing
What payment methods do you support?
We support EMV chip cards, contactless payments, Apple Pay, Google Pay, gift cards, and integrated credit card processing for Micros POS systems.
What are your processing rates?
Rates depend on volume, card mix, and business type. We review your current statements and provide a clear quote with transparent pricing.
Is your payment processing PCI compliant?
Yes. Our payment processing solutions are designed around secure, PCI-compliant workflows for restaurant, hotel, and retail environments.
Do you offer cash discount programs?
Yes. We can help configure cash discount and surcharge-style programs where permitted, with clear receipts and POS-compatible workflows.
Can you integrate payments with my Micros POS?
Yes. We integrate payment processing with major Oracle Micros systems including RES 3700, Simphony, e7, and related hospitality platforms.
Micros POS Hardware
Do you sell new or refurbished Micros equipment?
Yes. We offer new and refurbished Micros POS hardware depending on availability, compatibility, budget, and deployment needs.
Can you install and program the hardware?
Yes. Our team can install, configure, and program Micros workstations, printers, cash drawers, payment terminals, and supported peripherals.
What warranty do you offer?
Warranty coverage depends on the equipment type and whether the hardware is new or refurbished. We confirm warranty terms before purchase.
What Micros hardware do you carry?
We carry Micros workstations, tablets, receipt printers, kitchen printers, cash drawers, customer displays, payment devices, and related POS peripherals.
Support & Service
Do you offer 24/7 support?
Yes. We provide Micros POS support with remote troubleshooting and emergency response options for restaurants, hotels, and hospitality businesses.
Can you support Micros systems outside of Boston?
Yes. We support customers nationwide through remote service, phone support, and partner technician dispatch where needed.
Do you offer maintenance contracts?
Yes. We offer maintenance plans for ongoing support, system health checks, updates, hardware inspections, and priority response.
Do you support Micros Simphony and Oracle POS?
Yes. We support Micros Simphony, Oracle Micros, RES 3700, e7, Opera PMS integrations, and related restaurant POS environments.
What does Micros POS support cost?
Support pricing depends on the task, urgency, and support plan. Contact us with your issue and we will recommend the right support option.
Integrations
Do you integrate with Oracle Opera PMS?
Yes. We can connect Micros POS with Oracle Opera PMS for hotel property management, room charges, and guest folio workflows.
Can you set up online ordering for my restaurant?
Yes. We help restaurants connect online ordering to Micros POS so orders flow more cleanly into operations.
Do you support QR code ordering?
Yes. We support QR code ordering and payment workflows for quick-service, full-service, and hospitality environments.
Can you integrate gift cards with my Micros POS?
Yes. We can help configure Micros-compatible gift card workflows and payment integrations depending on your current POS setup.
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